Curate Coffee Roasters

We take pride in the quality of our products and want you to be satisfied with your purchase. Please review our policy below to understand how returns, exchanges, and refunds are handled.

Returns Eligibility

To be eligible for a return, items must be:

• In the same condition as received

• Unused, unopened, and in original packaging

• Accompanied by a valid receipt or proof of purchase

Returns that do not meet these conditions may not be accepted.

To initiate a return, please contact us at curatecoffeeroasters@gmail.com. Approved returns must be sent to the address provided by our team. Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of receipt with clear photos and order details so we can assess the issue and arrange a replacement or refund where applicable.

Exchanges

We do not offer direct exchanges. The fastest way to receive a replacement item is to return the eligible product (subject to approval) and place a new order once the return is accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method

• Refunds are typically completed within 7–10 business days

• Processing time may vary depending on your bank or payment provider

If more than 15 business days have passed since your refund was approved, please contact us at curatecoffeeroasters@gmail.com.

Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to us at: curatecoffeeroasters@gmail.com.