At Curate Coffee Roasters, we aim to ensure every order is packed carefully and delivered as efficiently as possible. Please review the shipping information below before placing your order.

Order Processing

• All orders are processed and shipped from Malaysia.

• Orders are fulfilled during business days only: Monday to Friday, excluding weekends and public holidays.

• Orders placed before 1:00 PM (GMT+8) will be processed on the same business day.

• Orders placed after 1:00 PM (GMT+8) will be processed on the next business day.

• For expedited or same-day processing requests, orders must be placed before 11:00 AM (GMT+8) and are subject to approval and courier availability.

Once payment verification is completed, orders are typically dispatched within 1–3 working days. During peak periods, promotional campaigns, product launches, or festive seasons, processing times may be slightly extended.

Malaysia Shipping

We ship nationwide across Malaysia using trusted courier partners such as DHL, EasyParcel, and other selected delivery providers.

Estimated Delivery Time

• West Malaysia: 1–4 working days

• East Malaysia: 3–7 working days

Delivery timelines are estimates only and may vary depending on courier operations, weather conditions, remote delivery zones, or unforeseen circumstances.

International Shipping

We ship internationally worldwide using DHL Express to ensure reliable and efficient delivery.

Estimated Delivery Time

International orders are typically delivered within:

• 3–7 working days after dispatch via DHL Express

Delivery timelines may vary depending on destination country, customs clearance, remote delivery zones, and local courier operations. Shipping fees are automatically calculated at checkout based on:

• Destination country

• Parcel weight and volumetric weight

• Shipping method selected

Please note that international shipping timelines may occasionally be affected by customs processing, weather conditions, or other factors beyond our control.

Duties, Taxes & Customs

International orders may be subject to:

• Import duties

• Customs taxes

• VAT/GST

• Handling or clearance fees

These charges are determined by the destination country and are the responsibility of the customer. Curate Coffee Roasters is not responsible for any additional customs-related charges incurred after shipment.

If a shipment is refused, abandoned, or returned due to unpaid duties or customs issues, any return shipping costs and fees incurred may be deducted from the refund amount.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing:

• Courier information

• Tracking number

• Shipment tracking link

Please allow some time for tracking updates to appear after dispatch.

Delivery Delays

While we work closely with our shipping partners to ensure timely delivery, Curate Coffee Roasters is not liable for delays caused by:

• Courier service disruptions

• Customs clearance procedures

• Weather conditions

• Incorrect shipping information provided by the customer

• Payment verification delays

• Public holidays or peak seasonal periods

Incorrect Address & Failed Deliveries

Customers are responsible for ensuring all shipping details are accurate at checkout.

If an order is returned due to:

• Incorrect or incomplete address

• Failed delivery attempts

• Unclaimed parcels

additional shipping charges may apply for redelivery.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the delivery date with your order number and supporting photos (if applicable). We will work with the courier provider to assist in resolving the issue.

Contact Us

For any shipping-related enquiries, please contact us at:

Curate Coffee Roasters
Email: curatecoffeeroasters@gmail.com
Phone: +6011 – 1080 8768
Business Hours: Monday – Friday, 10:30 AM – 5:30 PM (GMT+8)